Ok ive been with Plusnet for 8 years, and although trouble free most of the time until now.

18 months ago we was offered fibre which would improve our speeds, well it did from 2.6 mbs to 3.1 mbs yes thats all we get!

but recently over the last 6 weeks out land line is very noisy, and our broadband keeps dropping off.

so we call plusnet support who say its our equipment and we should renew the contract.

next day we lost phone and broadband so we phoned back demanded an engineer, which 5 days later he fixed the fault which was with the line, we still have our existing equipment.

seams in first instance plusnet support try to sell you a new broadband package, rather then fix the problem.

so now where changing our provider.