I have been with IDNet almost continuously since 2008, with just a few brief moves to other ISPs, for various reasons, but I have always ended up back with IDNet. I have had a few technical issues over the years, and every member of the support team I have dealt with has been courteous and helpful.

I am currently having a problem with my phone line in wet weather causing frequent loss of sync and thanks to IDNet's endeavours I have just had a visit from Mr Open-Reach who has confirmed a line fault and is arranging for the entire overhead line, going back several poles, to be replaced.

At every stage of the process IDNet have done exactly what they said they would do and have always made the promised followup phone call, even at a quarter to one in the morning! When help is needed from IDNet support, the phone is always answered very quickly by people who know what they are doing

As is often said, IDNet may be a bit more expensive than the likes of Talktalk and BT but in the end you get what you pay for.