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rjs397's Review for Origin Broadband

 Origin Broadband (Broadband Fixed Line)
Posted: 08th Aug, 2018    By: rjs397
Title: Cheap but really not worth it
Paid for a year upfront (a very good deal)
Wasn't sent the router and had to complain to get it.

WiFi password was in a font where it was impossible to distinguish "1" from "I" which did not help.

Origin were always very slow to answer the phone (this seems better recently)

Speed was only 13Mbps where I live very close to the exchange and always had 20Mbps previously (from Sky so on different LLU kit)

ADSL2+ often drops out and reconnects. In these cases the router hijacks DNS to point to a status page; so it often doesn't immediately recover without extra effort (WiFi reconnect seems to flush DNS).

There have been several times when the router was rebooted but the PPP authentication failed for many minutes/hours.

Origin tried to charge for a month of line rental that was prepaid. They were unable to stop the charge so I was told by them to cancel the direct debit. I did cancel it but like other reviewers the direct debit mysteriously came back.

They have provided a cheap service for a year; but I now regret not paying for something better; so perhaps it is not the greatest value for money after all.

Time With Provider:
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