DON'T USE THEM. I was using Eclipse Internet for many years. A regular direct debit paying customer from 2006 till 2013. I had multiple services. Everything was OK UNTIL I wanted to cease having one of the services. They made it impossible. They have a very sophisticated control panel which you can do quite a lot of advanced stuff, including buying new services and upgrading, but strangely not to cease a service. Also they will not accept a support ticket or email to cease a service. By calling a premium phone number you are supposedly able to cancel a service, and the auto-answering system is quick to answer the call but you are left hanging on, wasting your time & money. To speak to someone took me 8 months. And this someone has a strategy to argue endlessly to keep you on the line, probably since the premium number is how he earns his salary.

Actually the reason I was ceasing one of my internet connections was because it had stopped working and they could not fix it at the exchange. Additionally I was moving in 2 months time. I sent emails to all the support, sales & billing email addresses informing them of my wish to close the internet service & requested a credit for the period the connection was down. They wrote back telling me I had to cancel the service over the phone or by post I tried both. They never actioned my calls or the letter & continued to take my money bu=y direct debit. Eventually, 8 months later when I did manage to speak to a real person he did admit quite plainly "we don't want to make it too easy for people to cancel services".

It really isn't good use of my time to fight the Eclipse system & write this negative review. I have much better things to do. But I want others to be duly warned. And I don't want Eclipse or other ISPs to think they can get away scot-free with this cynical torture mechanism to squeeze every last penny out of every client.

They made me pay.. Please do me a favour.. and make them pay. Please boycott this ISP.