After reading Nigel Hunts review of Eclipse i felt i had to tell the other side of the story. Firstly i have been with just about every major provider in exsistance in my rural location, including BT, Sky, Virgin etc we were stuck with <1mb from around 2001-2007. I spent hours (over the period of 12months) on the phone with BT trying to get the speed up but i was told that was as good as it would get. For the price i paid it was virtually useless at that speed.
So i went to Eclipse, as soon as we were connected we went up to over 1mb but then i spoke to one of the guys in the tech department and he recommended a filtered faceplate and directed me to the BT website (no less!!). £11 later and i have a consistant speed of over 6mb. I'm sorry but i will never forgive any of the other untrained muppet providers for not pointing out this quick fix. I mean seriously for my new provider to point me to the solution on my older providers website is a joke! Best of all there was no contract if i paid a tiny £12 up front, i was not penalised for NOT paying by direct debit like BT (which is unforgivable). I can pay online all by myself, their online portal is awesome, detailed usage, payment screen and the abilty to upgrade etc as Nigel has mentioned. Properly advanced stuff! I understand Nigels concerns but then anyone who gets suckered into the Direct Debit scheme is a little naive anyway, and why didn't he just cancel his direct debit if he wanted to leave- they would get the message then. I have had much worse than that from just about every other provider on the planet- including Sky trying to make me see out my contract with a speed less than 0.1mb (no typo). I think Nigel needs to sample some of the competition before slamming Eclipse TBH. Blame Capitalism if you want to blame anything, whatever they are still by far the best broadband provider and they provide business or home too. This kinda proves that for me: http://www.thinkbroadband.com/isp/compare.html?isp_7=1&isp_12=1&isp_21=1&isp_22=1&isp_84=1&commit=Compare