2018, january: my mistake being so generous! It is NOT worth persevering; i renewed my contract and I regret it. Billing is chaos, customer service does not answer a complaint 3 months old; endless half hour waits on the phone, and then a week later start again from the beginning as they've taken no notes and not proceeded to do anything to resolve the issues. Beware, if it seems they are starting to improve, it's because your contract is due for renewal and you're through to SALES. But go somewhere else because there really is NO IMPROVEMENT. Appalling customer service, endless loops of frustration, no progress.

THis is a 2017 update to my 2015 review,
After reading another reviewer who stuck with them, and who said that after 2 months it is much better, I did the same, and it worked out. They improved. I am changing my review now to highest rating, because Origin is so much better than the competition. It's all about context. And in the context of this market, they are excellent. Truly unlimited usage, (not like Plusnet) and great speed. Yes there are problems and the first tier technical help is atrocious and you can wait online for 30 minutes, but at the end, you're through to Yorkshire. Grand! And technical always sort the problem out. Good router with package also. Best of the bunch, good price.

this was my 2015 experience, sadly:
disorganized and incompetent
I was eager to try Origin after I read the positive reviews like SmileyMatey: who said he had a seamless transfer, and dedicated person to help through the phone and broadband transition and keep you informed, general excellent service. My experience has not been like that at all.

To start I could not get clear pricing information from the website what the cost of Super Saver line rental would be with Fibre Broadband, so I telephoned. That person on the phone told me to email, they could not answer the question. I emailed, 24 hours later a reply giving me a price for the wrong kind of Fibre. So I phoned again, still wanting to sign up, this other person says the email price was wrong and then it goes back and forth for a few days back and forth to various people on phone and on email no one can give me a clear price on SuperSaver line rental with Fibre broadband: some say VAT is included and some give the same price and say it isn’t. Also they can’t give me a clear price on phone plans, routers, or ISP. Instead of walking away, I decide to give them a chance because they are a small UK company with UK call center, I want to support that, and sign up.



At best I would say they are very inconsistent and disorganized. Real shame.