I have suffered with the phone coop for 2 years now. But after today, not for much longer!

When first set up, my internet access was intermittent at best and gradually declined to being totally unusable. Repeated calls to customer service (which I was charged for) resulted in me being accused of not setting up the router correctly etc etc. No one was able to help.

Eventually my repeated complaints led to a BT engineer being called to my property (under HEAVY threats of £100+ charge if it was my fault), who was able to prove that it was not my fault, but to do with whoever supplies the phone coop with the service. Seems rather unethical that they refused to even tell me who that was.

The problem was finally resolved therefore (just a setting changed with this enigmatic supplier) and I was able to access the internet again. But my requests for a refund (I had poor service for months and unusable service for a whole month, not to mention it cost me to get it resolved), were completely ignored!

Not being one to complain I put up with it until today. I wanted to transfer to their unlimited service and was told I would need a new router in order to do so. All free of course, but I had to pay £6 postage for it!

THIS IS SHEER NONSENSE! There is no valid science that requires me to have one of their routers just to have an unlimited service. My current router works just fine, having exceeded my 40gb allowance this month I am still accessing the web etc. Just that I will be charged for it. Changing to one of their routers has no bearing on anything - except to make me deeply suspicious of them! Just why would they try to peddle such a lie? It's beyond me.

Cancelled my direct debit, dont care about the consequences. Need to get away from such companies ASAP - beware people! Ethics and business sound wonderful, but the chances are it's just a lie!