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Tom Welsh's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 24th Feb, 2017    By: Tom Welsh
Full Star Full Star Full Star Full Star Full Star
Title: Simply the best
I first heard of Andrews & Arnold long ago - maybe 10 years - but as I was happy with my ISP at the time, I did not think of transferring. In December 2016, I was suddenly and unexpectedly cut off by my previous ISP - who had always provided what I thought was the best speed, reliability and service for a price only slightly higher than run-of-the-mill providers.

After a couple of false starts, I remembered AAISP and rang them up late one afternoon. I immediately recognised the unmistakeable "feel" of excellent service. All my rather naive questions were patiently, courteously and fully answered. When I wasn't sure if my BT line box was suitable, I was asked to send in a photograph by email - and a few minutes later I was reassured that it would work just fine.

On the day I feared all sorts of problems, but in the event we received a text to say we were connected - and we were! And when I say connected, I mean CONNECTED. My previous ISP had given us "up to 40 Mb/sec", which meant in practice usually about 35 down and a very reliable 8 up. With AAISP we are getting as much as twice that - and very reliably. I just ran a speed test on ISPReview and got 79.4 Mb/sec (bursting to 100) down and and 17 Mb/sec up. That is fairly typical, and it doesn't vary much. We chose a download limit of 150 GB/month, and so far it is about double our needs - although of course the faster the connection, the quicker you can pile up download GBs.

The trouble with really good broadband service is the same as any really good service - after a while you stop noticing it's there. That's how I have found AAISP after the first five weeks, and I'm pretty sure I like it very much (when I stop to think about it).

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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