Pros:
- Monitoring graphs & alerts give exceptional accountability - not seen in any other consumer provider.
- Reasonable minimum term length (normally 6 months on FTTC).
- Agreeable views on blocking, throttling etc. and open and honest director's blog.
- Quality, reliable connection (hardly ever an issue on their side).
Cons:
- More expensive than other providers (though the quality makes it reasonable, and, seeing BT/TalkTalk's wholesale price lists, I entirely understand).
- Support is fairly good but reluctant to help as much as I'd expected with Zyxel configuration, and unavailable officially after hours, on Sundays or on bank holidays (even if just for troubleshooting).
- Overly complicated invoice/billing system means it takes long just to print off an invoice and understand it.
- Not their fault, but in comparison to Virgin et al, the maximum download speed is lower.
Overall:
If you want quality this is probably one of the best options out there, they certainly take it seriously and don't fob you off even if they don't always help you completely. If you rely on the internet or are opposed to blocking/throttling etc. you should probably go with them.
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