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jesus's Review for AAISP

 AAISP (Broadband Fixed Line)
Posted: 29th Jun, 2017    By: jesus
Full Star Full Star Full Star Full Star Full Star
Title: So much better than Sky
I was a Sky customer for a number of years.
Initially I was tempted to switch to another ISP just to stop giving money to Rupert Murdoch.
But I have to say, switching to A&A has really been great so far (3 months). It's fast, the customer service is really good and I feel a lot better about not giving my money to an evil billionaire.

Some details :

I was able to get recommendations about what package to go for through the A&A irc channel, no phone call required.

After my line was installed, I was getting disconnected quite often (lost carrier). That was sorted with a couple of email. Again no hotline to another country, no time or money wasted on the phone.

The price is a bit more expensive (45£ a month) but through fiber (FTTC) whereas I was paying 38£ with Sky without any special TV package (no payed channel) and only with basic ADSL.
I haven't checked the equivalent offer with Sky, but that would probably been about the same, expect it would have taken 3 months to get it ( that's how long it took them to install the line 5 years ago).

The connection with A&A is about 4 times faster in latency and about 4 to 5 times more bandwidth (FTTC is probably doing most of the magic here).
The main difference being that once the lost carrier iasue fixed I hardly get a couple of minutes of down time a month (you get automatic notifications from A&A) whereas Sky would disconnect me for a few hours or a day on a regular basis (no explanation given)

No regrets.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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