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uno

Summary: Outstanding
January 5th, 2018 (Last Edited: January 5th, 2018)
I have dealt with many independent and major ISPs over the years, the best of which was BE Broadband. I recently switched two very different sites to Uno - one in London and another in a very remote rural location. The changeover was seemless in both locations with updates provided regularly until completed.

At the remote rural site, there were terrible line noise problems (inherited from BT's stewardship of the line) which also resulted in appalling broadband. Uno responded to a support request on a Sunday evening and an Openreach engineer attended within 48 hours. Despite the engineer declaring that there were no issues, Uno refused to close the fault with Openreach and arranged a further visit from an engineer who again declared that there was no fault. If this had been BT, they and I would have given up at this point but Uno persisted and escalated the issue at Openreach. The next morning a more experienced engineer was sent out who identified several line faults within minutes. Such dogged pursuit of Openreach and committed Customer Support is to be applauded.

The customer portal is friendly, detailed and unlike BT, Sky and other large corporate players it does not try and force you to buy crappy add-ons that you don't need.

Overall I cannot recommend this company's services enough. Well done Uno!
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