Full review here: www.ispreview.co.uk/talk/showthread.php/33943-Review-Quality-ISP-which-lives-up-to-the-hype

I recently joined this ISP now that they offer competitive products for those of us stuck on ADSL and am delighted to say that they live up to the hype. They list multiple customer service awards on their website and from my experience they do deliver on this.

I took phone and broadband service with them and the online signup process went smoothly and hitch-free, with several emails sent to me, keeping me well informed of order progress.

The transition to Zen’s internet service was so smooth and trouble-free, that other than entering their login details into the router, one couldn’t actually tell the difference without checking. In fact, the modem didn’t even lose line sync, which is a first for me when changing ISPs. Phone service just switched over, with no interaction from me required to make it work.

I called Zen’s tech support to turn interleaving off, which they duly obliged in a very fast, efficient and professional manner.

Zen do not implement site blocking (censorship) or interfere with one’s internet connection in any way.

They have a comprehensive customer service portal, showing technical details such as usage and line stats. One can also regrade their service, manage email settings and check on order progress, among other things.

So now that Zen have competitive products for ADSL users like me, I can safely say that they are superb and easily the best ISP that I have ever been with, hence I rate them a solid 9.5/10.