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Mihir Shah's Review for Shell Energy

 Shell Energy (Broadband Fixed Line)
Posted: 16th May, 2019    By: Mihir Shah
Title: Avoid at all cost
Avoid at all cost. Broadband did not start on the day it was promised. I had to call them everyday for six days for follow up. No one ever bothered to call me to provide an update on the status of my complaint.
Asked them to terminate my contract since there was deficiency in their service.
Their complaints team is even worse, an extremely rude person called me and said If I wanted to exit I must pay £279. He also threatened to pass my details to Debt Collectors (even before sending the bill and before attempting to take money from my account by direct debit). Service finally started on 8th day. Now stuck for 18 months with this bunch of idiots.
When I called them on 9th day for compensation they offered me £10.00 when it should be £35.00 (£5 per day) as per below Ofcom guidelines.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know
Have raised another complaint, if they do not agree with the compensation amount will take them to Ombudsman.

Time With Provider: 1 Weeks
Package Name: Superfast Broadband
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