Switched from BT at the end of 2018 and haven't looked back.

We've had a few issues with the connection, but those were all down to the Openreach copper to the house and nothing to do with IDNet - their helpdesk were always really helpful when getting those issues resolved. On that note - I like how they're never condescending like other helpdesk people I've spoken to with other companies - I'm an IT Consultant, and while I don't know everything about telecoms, I know a fair bit, and IDNet's help always cut through the obvious "have you tried this or that.." and get to the real problem quickly. I like that.

We live in a country village, so appreciate we don't get the best speed - BUT the IDNet connection is still faster than we ever got with BT and more importantly than that duringt lockdown and home working has been reliable.

Also really like the no nonsense charges - we pay a monthly fee (which hasn't changes since we joined) and thats it - no fluff, and no sales person trying to cell me a mobile contract or TV service I don't want.

Maybe the likes of BT give extras that people may like - but for me IDNet concentrate on giving me a good service at a good price and that works well for me and would recommend them to anyone.