Just had internet go down, router is connected to exchange but no internet service. Shell call centres shut at 8 and account login (via mobile) offers no help except to tell me to turn off the router and turn it back on.
No way of raising a fault with them until 8 in the morning when the call centre opens.
Had i realised they were just reselling Talktalk i would never have changed.
These people are worse than talktalk at least they had people on the phone and you could raise a fault on their web site.
Time With Provider: 2 Weeks
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