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Gtgmaidenhead's Review for Shell Energy

 Shell Energy (Broadband Fixed Line)
Posted: 17th Jul, 2019    By: Gtgmaidenhead
Full Star Empty Star Empty Star Empty Star Empty Star
Title: Atrocious Service
Just had internet go down, router is connected to exchange but no internet service. Shell call centres shut at 8 and account login (via mobile) offers no help except to tell me to turn off the router and turn it back on.
No way of raising a fault with them until 8 in the morning when the call centre opens.
Had i realised they were just reselling Talktalk i would never have changed.
These people are worse than talktalk at least they had people on the phone and you could raise a fault on their web site.

Time With Provider: 2 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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