With FTTP installation, had to leave PlusNet who hadn't been too bad - for about 17 years!
Due to living in a rented property, I wanted to limit the contract length. Aquiss seemed to be the only company that had 12 month contracts and I liked the idea of a smaller, specialist company.
They organised the installation with OpenReach flawlessly. And their support with the only issue I've had was immediate - note to end users - check the router is still plugged in to the OpenReach wall socket before contacting support - I'd used a cable with a broken locking tab and it had fallen out!
Their prices are a bit higher especially for the fastest options but I think they're the only provider with short contracts.
Time With Provider: 3 Months
Package Name: Pure Fibre (Option 3) 80/20