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hoopla's Review for Shell Energy

 Shell Energy (Broadband Fixed Line)
Posted: 03rd Mar, 2021    By: hoopla
Full Star Full Star Full Star Full Star Empty Star
Title: I signed up because it's cheap
With a cashback offer, it works out at £14.50 per month for both phone line and broadband.

What they are offering is a phone line rental with calls that look expensive to me (more on that later) but standard FTTC broadband through Openreach and Talktalk Business (as used by Zen).

The original signup didn't work. It took a call to them to get them to make it happen. An IT issue in their system.

However, it went live on the date set. The sync rate is the same as it was a year or so ago when we last had FTTC.

There is a problem, though. Shell Energy have yet to charge me any money and as far as they're concerned, the line isn't yet live.

Although the line is FTTC enabled, Openreach didn't connect the line to the exchange. This means no dial tone, presumably no phone calls possible. This is absolutely fine by me, but SE want it working for some reason. An engineer is booked to fix it later this week. I hope it doesn't impact my sync speed.

We've only used VOIP for years, and I was gobsmacked to see that Shell Energy charge 15p per minute for calls. There's no way I'd pay that! Perhaps there was a "calls inclusive" option that I'd not have chosen.

The speed you get depends on the connection Openreach manages from your fibre cabinet and on Talktalk Business for backhaul. Shell has no influence. I've seen no sign of any problems with the backhaul slowing data.

Time With Provider: 3 Weeks
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Empty Star
Services
Full Star Full Star Half Star Empty Star Empty Star
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