In a sea of good reviews, for me personally, a single bad review usually makes me think that there's something wrong with the individual, or they had unrealistic expectations of the service.

This was the case for me an IDNet, like most consumers who like to inform themselves before making a commitment like changing ISP, I looked into IDNet and concluded although there are a few outliers with a bad experience, the general feedback is that they're fantastic and offer some of the best support in their price bracket.

My experience was a stark contrast to this expectation.

In the face of evidence being presented to IDNet regarding a physical connection problem on my new line, new as in physically new line installed next to an existing one, IDNet refused to take ownership to readily send out an Openreach engineer, I ended up getting out my original ISP to sort it out. Openreach agreed the fault was caused by the new line install. I've had to cut away a large portion of my review to update due to the character limit - To respond to IDNet - they didn't offer any assistance on resolving things locally and working with them equated to "replace your equipment" which I did, to no avail. Still, back to square one, they blame everyting else. Sky didn't charge and committed to not charging for the Openreach visit.

I at least got my money back for the first month.