We've been with IDNET since 2009. We are in a rural location with overhead cables and have had a number of issues over the years, all down to OpenReach. IDNET have always taken responsiblity for getting the problems resolved and keeping me updated (without me having to chase them). It is rare to get such good service theses days - they even answer the phone promptly. This excellent customer service is the reason I have never considered moving to another provider.
We use ADSL connection and so speed is largly dictated by distance from exchange and has always been good (around 9Mb)though has dropped to just over 7Mb following OpenReach's repairs to a cable.
Time With Provider: 12 Weeks
Package Name: ADSL2+ Unlimited