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Taunton81's Review for Jurassic Fibre

 Jurassic Fibre (Broadband Fixed Line)
Posted: 17th Nov, 2021    By: Taunton81
Full Star Full Star Full Star Full Star Full Star
Title: Fantastic Service
Had a mailshot from Jurassic Fibre a few weeks back to say my area was now live and accepting orders.

I filled in the online form and had a call back from them a hour or so later. The sales person was very helpful and went out of their way to sort the order. I requested a static IP but was told that wasn't available on residential packages. I said that was kinda a deal breaker. He said to leave it with him and he would contact me back the following day. He did, and he had managed to speak with management at they would start offering Static IPs on their residential packages and I was to be the first.

A couple of engineers visited a few days later to carry out the install survey and I was told more work was required as it was underground ducts rather than over head wires. I thought it would be a nightmare, however just over a week later the issue had been rectified without any fuss.

Install date was yesterday. The two engineers were very polite and explained the whole process and made sure I was happy with where everything was getting installed.

Now connected and getting the advertised speeds. Initially I was on the 150/30 package, however after a phone call they switched me over to the 450/100 package instantly! Like to see Openreach do that! ;)

Very happy customer! Thanks Jurassic Fibre!

Time With Provider: 1 Weeks
Package Name: SmartHome 450
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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