I have had an ongoing battle with ISP's and BT Openreach for years. Uno failed to get BT Openreach to fix an intermittent fault, neither did IDNet. My line speed was approx 50M down, often teetering below this, but according to them "in tolerance" when tested. I live about 200 yards from the cabinet so I knew I should get better speeds. As an ex BT engineer I suspected a bad pair given the intermittent problem. When the line was re-profiled by Openreach the problem would disappear for a couple of weeks, until line rates crashed, step by step, to approx 18M down. This would result in a call, every month to get the line profiling reset, restoring the line speed.
Both Uno and IDNet were so reluctant to pass the fault onto BTOpenreach (testing in tolerance) which was a useless approach given the intermittent nature of the problem.
I am now with A&A. Since joining A&A got BT out to me 4 times. The fourth visit solved the problem by providing a new pair which is what I suspected all along.
My line speed is now a very stable 70M down.
Thank you A&A for:
- making Openreach do their job.
- persevering and listening to me.