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locharrow's Review for Shell Energy
Shell Energy (Broadband Fixed Line)
Posted: 24th Dec, 2021
By:
locharrow
Title: In a NutShell
Was assured by salesman my 30 year old home phone number would not change. Well, it did and I have been trying for two weeks now to get my old number back. Shell are simply not interested. Their service is worse than the provider I left and I am sorry that I engaged Shell Energy as my broadband provider.
Thursday16th Dec Shell rep phoned to say old number would be re-instated within 24 hours..... Now Monday 20th Dec. and still not re-instated.
Old number returned 22nd....3 weeks to resolve a simple issue. ..........Shell have offered zero for the hassle they put me through to get my number back even though it was ENTIRELY their negligence that caused the problem.
Time With Provider: 2 Weeks
Package Name:
Thursday16th Dec Shell rep phoned to say old number would be re-instated within 24 hours..... Now Monday 20th Dec. and still not re-instated.
Old number returned 22nd....3 weeks to resolve a simple issue. ..........Shell have offered zero for the hassle they put me through to get my number back even though it was ENTIRELY their negligence that caused the problem.
Time With Provider: 2 Weeks
Package Name:
Value
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