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RoyBourne's Review for Giganet

 Giganet (Broadband Fixed Line)
Posted: 24th May, 2023    By: RoyBourne
Half Star Empty Star Empty Star Empty Star Empty Star
Title: No Service of any sort
I signed up with Giganet following reading the favourable reviews and from a recommendation from another provider that does not currently connect to my area. What a disaster. I placed my order on 3 April for superfast broadband. It is now 24 May and I still have no service. They don't answer their support contact telephone line and when you do get through you just get told that someone will look into it and get back to you. No one does. Neither do they reply to emails other than to say that there is a technical problem but they have changed their service support and can't advise when [OR IF] they will fix it. No one provides any information. A Case Reference was created on 11 May and I chased for information on 15/3. Heard nothing since. I cancelled my subscription on 23 May. No response. Avoid at all costs.

Time With Provider: 8 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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