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BillySimms's Review for AAISP (A&A)

 AAISP (A&A) (Broadband Fixed Line)
Posted: 04th Aug, 2024    By: BillySimms
Full Star Full Star Full Star Full Star Full Star
Title: Superb with one catch
AAISP services are exceptional and IMHO performance is probably levels above any other ISPs in the UK that are available for home users. After all, their core business is industrial calibre services for businesses. This is in overall range of services, function, reliability, configuration affordances, behind the scenes technical competence, support, and superbly uncluttered trustworthy straight forward and relevant information and on-line support tools.

Lack of tinkering with our open access to the world's Internet is reassuring. No traffic shaping at peek times is solid. It is almost weird to have such an uncluttered, honest and trustworthy service these days.

The catch (and this is just me): IMHO the technical competence most support engineers is far above that os all other ISPs that I have used over the last 42 years. However, there have been a few times, while trying to communicate with individual AAISP support engineers, when this has been challenging. Maybe this is akin to how it might be were a patient with a headache was trying to find some shared wavelength with a research brain surgeon. I.e. a few support staff can leave one feeling that they don't suffer fools lightly.

Not the cheapest, but for the service seems fair value.

Overall AAISP are the opposite of the usual cowboys. Which, in this sphere, is meant as high praise.

Time With Provider: 7 Years
Package Name: Home::1 FTTC, ...
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Half Star
Services
Full Star Full Star Full Star Full Star Full Star
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