Recently asked for a line upgrade ADSL to FTTC (the best we can get in this dark corner of rural Hampshire). Thought it would be a little tricky as it involved switching wholesale provider. One brief exchange of emails to check a couple of minor details and my requested date for the switch was agreed.

After breakfast on the day I went to login, see if there was any info on timing etc, to find that the upgrade had already been done. No configuration changes required at my end or anything. It just worked!

I've been an Andrews & Arnold customer at home and work for nearly twenty years so I don't know why I'm surprised it always "just works". Even when it doesn't work they are quick to admit the problem, explain the cause, explain what they are doing to fix it and what they plan to do to prevent it happening again.

A clean, uncluttered, professional service.