ISP Reviews by neolojik

I swapped from A&A to Vivaciti 2 months ago when our need for more peak usage increased. Whilst I was never displeased with A&A, their peak usage charges were quite, understandably, expensive.

With the unbundling of my local exchange I began looking for a TalkTalk reseller which met my needs and I found Vivaciti.

My pre-sales questions were answered quickly and expertly, and my entire migration was almost seamless. There was a small hitch regarding my login but that was quickly solved and customer support phoned me back exactly when they said they would =)

I moved on to Surfwise Variety with the file-share bolt-on. Now we can use the internet when we want, as much as we want, for less than the monthly fee to A&A. Speeds, pings, uptime are all excellent.

I never thought another ISP would come close to the service I received with A&A, but I'm more than happy with Vivaciti.

Keep up the fantastic work!

I've been an AAISP customer for nearly three years now, having moved here from Zen Internet.

Before I had even signed up I was incredibly impressed with the customer service offered. My questions were answered promptly and with a level of technical knowledge I had never seen before with an ISP support department.

Since joining them I've had nothing but praise for the fantastic service that AAISP have, and continue to offer.

Whilst I could get my internet access cheaper with another ISP, I am more than happy to pay the extra for the incredible service I receive.

Recently, following the switch from 20CN to 21CN, my line developed a fault which resulted in sporadic connection drops. AAISP were fantastic through the entire investigation process and got BT involved with no issue what-so-ever. Although the issue required two visits, due to the first engineer not correctly diagnosing the problem, AAISP kept me fully informed throughout and didn't let BT rest until it was sorted to my satisfaction.

As you might have guessed, I'm very pleased with my service and have nothing but great things to say about AAISP.

If you're looking for a cheap "small fish in a big pond" ISP, look elsewhere and enjoy your across-seas call-centres and "acceptable" service.

However, if you want to be with an ISP who genuinely cares about their customers, who will go above and beyond to get things sorted, and who will ALWAYS give you 110%, go with AAISP.

You won't regret it.