ISP Reviews by isa484

AAISP came highly recommended by my colleagues and obviously from reviews on here, but I was initially unsure as I kept hearing how great they are for various technical reasons. Although I'm a techie by profession, at home I just want simple straightforward broadband. I don't want to care how great their technical support is, because I don't want to have any problems.

A couple of providers had appropriate download limits for my needs, and I ultimately chose AAISP because I *did* have a problem with my line. I'd moved house and had a newly activated account on an existing BT line - but for some strange reason BT's database claimed by line was tagged by an LLU provider. Strange since there is no LLU for this exchange, just a basic 21CN line.

AAISP were just great. I'd already talked to BT about the tag, but they claimed there wasn't one. AAISP warned me that it'd take time for them to sort it out with BT and that it'd be quicker if I could get them to clear the tag, but since BT denied there was one, I was stuck and willing to wait.

AAISP queried the tag and were told that it was an open PSTN order. They passed this on to me, and once again I phoned BT, this time armed with the terms "tags query", "tags database", "bt openreach", "PSTN order".... I was told once again that there was no tag, but this time I was told that there *was* a PSTN tag but it had since been cleared... I was told somewhat sternly that this was not my concern and my ISP should be sorting it out.

Back to AAISP. They rechecked, and the tag had been cleared. They think that the previous occupiers broadband hadn't ceased until after I'd tried to get mine.

Why am I so positive about AAISP, when they apparently didn't "do" anything? Because they talked to me, there was always a real, informed person responding quickly. Because they didn't try to shrug off responsibility. Because I could constantly swee progress on their online order tracking system. I felt very "looked after", and I was confident that somehow the situation would be resolved.


Also, they _somehow_ spotted that I'd ordered the wrong router! I picked a single port one with no wireless, when I had intended to get the wireless one. I was asked to confirm my choice plenty of time before I needed the router, so corrected the order without any delay.

The line has been active for 1 week. No problems with the router, which came pre configured and just needed to be plugged in (they also supply a filter). The speed is as good as I'd expect from a basic line (about 7Mbps). Latency reported on WoW is about 20ms. MUCH better than O2 on a similar line (but closer to the exchange) at my old house.

The "2 unit" default tariff is 100GB off peak monthly limit, which as I said is appropriate to my needs and well priced. The online usage monitoring is slightly techie-porn, but easy enough to use.

Very happy.