ISP Reviews by xandra

Don't touch this provider. Unprofessional. Got their number from google as btsupanet.com. They are not bt.
I only called to report my broadband not working and found myself talked into a new deal with them. When I called my current provider bt I found I was contracted in so call supanet the next day to cancel. Was told someone would call me. Apparently they did (even although I was a home all day) so they did not call back and did not cancel. A few days later received new contract in mail. I called immediately to check I had cancelled and had to speak to 4 different people before they advised me I had already be charged £30 for priority connection? whatever that meant and £20 for cancelled connection fee. I don't blame the staff it is the 'Management Owners' who are the con men. Very difficult to get through to as well, sooo many options till you can speak with someone. They say they are cheaper Aye for a reason.. BEWARE.