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The following page displays a list of all the broadband ISP reviews posted by JoQuinn (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by JoQuinn

 uno (Broadband Fixed Line)
Posted: 01st Oct, 2017    By: JoQuinn
Full Star Full Star Half Star Empty Star Empty Star
Title: Unhelpful
I switched to Uno after the collapse of Fast.co.uk. The setup was relatively painless and quick but the support is terrible.

I have a long line that has intermittent issues. With Fast getting this solved was one phone call, they kept at Openreach until the issue was solved.

However Uno don't want to know, I log a call as the line disconnects 50 times a day and I get told BT cannot find a fault on my line .. simply because during the 2 mins of testing it behaves itself.

I will be finding a new ISP that supports its customers rather than its suppliers.

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ISPreview Sanctioned 'Right to Reply' (RtR) by uno Follows (DO NOT REMOVE) Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3

It's sad to hear of the problems this customer has had, however, we do not support Openreach and/or suppliers in accepting this as the norm.

If after all our testing and where the cause of any fault cannot be determined or service testing as faulty we offer an engineer visit. That response clearly explains that no fault remotely could be detected and as such, an engineer has to be arranged as per standard process that any provider would need to follow. We have a lot of monitoring in place, the majority of which can be seen in the customer portal.

Depending on the fault reported, testing is certainly never in the region of minutes and an issue is never ruled out after such little time

We do invite this customer to get in touch to discuss this in more detail as we believe that our response has been misconstrued compared to our actual intentions.

--------------------------------

How can a line that disconnects 20 times an hour *not* be faulty?

Give me a name and number to contact .. please don't say the support desk as I have been around this issue too many times with them now.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Half Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Full Star Half Star Empty Star
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