I switched to Uno after the collapse of Fast.co.uk. The setup was relatively painless and quick but the support is terrible.
I have a long line that has intermittent issues. With Fast getting this solved was one phone call, they kept at Openreach until the issue was solved.
However Uno don't want to know, I log a call as the line disconnects 50 times a day and I get told BT cannot find a fault on my line .. simply because during the 2 mins of testing it behaves itself.
I will be finding a new ISP that supports its customers rather than its suppliers.
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It's sad to hear of the problems this customer has had, however, we do not support Openreach and/or suppliers in accepting this as the norm.
If after all our testing and where the cause of any fault cannot be determined or service testing as faulty we offer an engineer visit. That response clearly explains that no fault remotely could be detected and as such, an engineer has to be arranged as per standard process that any provider would need to follow. We have a lot of monitoring in place, the majority of which can be seen in the customer portal.
Depending on the fault reported, testing is certainly never in the region of minutes and an issue is never ruled out after such little time
We do invite this customer to get in touch to discuss this in more detail as we believe that our response has been misconstrued compared to our actual intentions.
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How can a line that disconnects 20 times an hour *not* be faulty?
Give me a name and number to contact .. please don't say the support desk as I have been around this issue too many times with them now.
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