ISP Reviews by Karsten

I moved my broadband to A&A a few months ago and are really happy. It's very easy to engage with the support via email and it's a first class experience. You get prompt replies, usually from the same person, and they actually know their stuff and help you.
When I reported frequent connection drops, I received support from the same person, who arranged 3 Openreach visits and kept an eye on my line. My line is now stable. Many thanks to Daniel!

Another thing I really like are the CQM graphs, which show you exactly what's happening on your line. They are invaluable when you have to investigate a technical issue. One of the Openreach engineers told me that these graphs are better than those Openreach provides to them.

The only thing that didn't go smoothly was the port of my landline number to VOIP. It took several weeks until I could receive calls again. I understand that this was a problem at their supplier. A&A offered me to switch the line a different provider when they encountered these issues, so it could have been resolved within a few days, but I asked them to persevere. I'm sure this was a rare problem but something to keep in mind if you really depend on a working landline, for example to receive customer calls.

Overall I think A&A is an excellent choice and I'd highly recommend them to anyone who needs a reliable provider and values competent customer support.

This provider may work for a few lucky customers who never encounter any issues, however, as soon as something goes wrong and you need support you are completely screwed. Be prepared to spend at least an hour on hold before you get through to a first level support person who will then waste your time following the standard questions. Calls to the helpline used to be free, but they changed that quietly to a regular number. The 24/7 technical support is history, too.

Their staff are all very polite, but very rarely actually help you in any way. They often lie when it's convenient. The only team that is rather effective is their sales team. I spoke with a few rather good people in the technical team as well, but they are rare and it's difficult to get through to them.

After a bit over a year I'm completely fed up with them and have decided to switch my line to another provider. They didn't do anything for almost 6 days when I reported a dead land line and lied repeatedly that they'd reported the fault to Openreach. I got it fixed by calling Openreach directly and they were happy to come and repair the damaged cable.

I would never ever go back the them again.