tomclewes
Casual Member
G.fast has been enabled on my cabinet and is up and live. Using www.dslchecker.bt.com I can see that other properties in my area are able to order g.fast and take advantage of the improved speeds.
I am less than 300m from the cabinet and Openreach have confirmed this. They said my property was 260m from the cabinet. Using online tools that work out distance, I get the same figure give or take by a few metres.
Using the DSL checker, it shows that the maximum observed speed on my broadband circuit is 80/20 which was yesterday. Router stats also show the same.
However when querying with Openreach via their chat service their response was something like:
g.fast is affected by the length of the line and this is why you can't order it. I then queried with them that they previously told me my line length was 260m which is less than the cutoff of 300, and they asked me to submit a question on their website. I strongly believe most of what they were saying was scripted based on the fact the answer was a simple no because computer says so.
I've explained to them why I think they have it wrong which is the fact we were only getting 55Mbps up until 2 weeks ago where a fault was found. When the cabinet was installed they presumably deemed the speed loss to be to great so we were assessed as not being able to get it. I have requested that they re-asses our line as we should now be able to get it but I end up in circles with the same old length of line, routing of cables blah blah jargon which is all wrong.
Anyone had any similar issues but managed to get around them?
I am less than 300m from the cabinet and Openreach have confirmed this. They said my property was 260m from the cabinet. Using online tools that work out distance, I get the same figure give or take by a few metres.
Using the DSL checker, it shows that the maximum observed speed on my broadband circuit is 80/20 which was yesterday. Router stats also show the same.
However when querying with Openreach via their chat service their response was something like:
g.fast is affected by the length of the line and this is why you can't order it. I then queried with them that they previously told me my line length was 260m which is less than the cutoff of 300, and they asked me to submit a question on their website. I strongly believe most of what they were saying was scripted based on the fact the answer was a simple no because computer says so.
I've explained to them why I think they have it wrong which is the fact we were only getting 55Mbps up until 2 weeks ago where a fault was found. When the cabinet was installed they presumably deemed the speed loss to be to great so we were assessed as not being able to get it. I have requested that they re-asses our line as we should now be able to get it but I end up in circles with the same old length of line, routing of cables blah blah jargon which is all wrong.
Anyone had any similar issues but managed to get around them?