gusgorman
Member
Hi,
My mother was recently slammed by Supanet. She was tricked on the phone into thinking she was upgrading her BT service and had no idea she was talking to a different ISP. When she received a text from them mentioning "Supanet" she contacted me and I realised what had happened.
She then contacted BT (the day after the initial call with Supanet) who cancelled the switch. So she is still on BT and never had any service from Supanet whatsover.
Now they are demanding a £40 cancellation fee, and of course she is now getting letters from Quick Collect.
She has written to both Supanet and Quick Collect telling them she cancelled well within the cooling off period which was her legal right, and therefore owes them nothing. But of course Quick Collect have continued to send her letters and the latest one threatens court action with to recover the debt, costs and interest etc.
Its only £40, but I don't think she should pay. Whats the best thing to do next?
many thanks
My mother was recently slammed by Supanet. She was tricked on the phone into thinking she was upgrading her BT service and had no idea she was talking to a different ISP. When she received a text from them mentioning "Supanet" she contacted me and I realised what had happened.
She then contacted BT (the day after the initial call with Supanet) who cancelled the switch. So she is still on BT and never had any service from Supanet whatsover.
Now they are demanding a £40 cancellation fee, and of course she is now getting letters from Quick Collect.
She has written to both Supanet and Quick Collect telling them she cancelled well within the cooling off period which was her legal right, and therefore owes them nothing. But of course Quick Collect have continued to send her letters and the latest one threatens court action with to recover the debt, costs and interest etc.
Its only £40, but I don't think she should pay. Whats the best thing to do next?
many thanks