Sponsored Links

Huawei B535 on 3 major problems.

I too have given up calling Three Customer Services - they're simply ineffective & a waste of customers time. Their only purpose is to 'deflect' incoming requests for support into a sinkhole (I hope Three senior management bother to read what their customers actually think). I'll take action when my contract is up by leaving Three and I encourage others to do so.

I haven't tried changing my APN in my B535, I doubt it will have any appreciable difference for me. However, I would be interested to hear if others have tried using a VPN and what effect this has for them. I have started using Windscribe VPN on my phone (10-15Gb/month free) and the page load issue vanishes. However, it does have a significant impact on speedtests, but that's irrelevant when you just want a web page to load in anything under 10-30secs! And, as far as I'm aware, you can't use a VPN with Alexa unless you configure it into your 4G router settings and that generally requires a paid subscription.
 
after setting up a hotspot on my EE phone I realised that surprise surprise three was at fault.

I use the hauwei ai cube and everything was fine never had any major issues until this crap kicked in.

Is the Huawei AI Cube a LTE+ capable router (ie. supports Carrier Aggregation to combine two different bands)? After a quick Google, I'm not sure it does support LTE+? If that's the case, then your router & your phone will certainly give different results, as the screenshots show your phone (when using your EE SIM) is LTE+ capable. And your Three SIM, when inserted into your phone, obviously isn't connecting to the Three network using LTE+. So it maybe the Three network/mast in your area doesn't support Carrier Aggregation on 4G.

You could see if you can connect to a different Three mast by relocating your router around the house (use your phone with your Three SIM and apps like CellMapper & Network Signal Guru to find the best mast for you to connect to & best position in your house for signal strength).
 
Is all these issues just area dependent?

I've no xbox so can't test that side nor use Netflix. I've had gobinge disabled since I joined three over 6 months ago. Regularly use fast.com for testing though and never noticed slow downs there.

Up to this week I've had speeds of up to 40 ish with band 3 though more like 15 during peak. Never noticed any slow loading pages.

As of yesterday my mast was upgraded. We now get CA and band 1 seems to have been added so now get 1,3 and 20. The speed uplift is to around 70 on the B535 since. Would have thought quite a bit more speed than that but not complaining.
 
Last edited:
band 1 seems to have been added so now get 1,3 and 20. The speed uplift is to around 70 on the B535 since. Would have thought quite a bit more speed than that but not complaining.

I'm no expert, but for the B535-232 with B1 & B3 aggregated, the absolute theoretical maximum download speed would be 187.5Mbps, but practically speaking, you're not going to get anything close to that.

You can use the CellMapper LTE Throughput Calculator here to work it out: https://www.cellmapper.net/4G-speed
 
Last edited:
It would be helpful if Three would publish a schedule of which masts they're upgrading in the near future. A programme so we could see if/when we might be seeing decent speeds ever again.
 
It would be helpful if Three would publish a schedule of which masts they're upgrading in the near future. A programme so we could see if/when we might be seeing decent speeds ever again.
Three gave us two days notice (y)
Which is more than our mobile sim provider EE (same mast) gave us. On the day notice!
 
It would be helpful if Three would publish a schedule of which masts they're upgrading in the near future. A programme so we could see if/when we might be seeing decent speeds ever again.
That would be something they would never publish as a) it would be commercially sensitive information (Vodafone, EE etc would just upgrade their masts in the same vicinity in order to compete directly), and b) with 1000s of masts across the country, the schedule would probably be changing day-to-day and perhaps even hour-to-hour
 
There are people reporting on the MS forums that the xbox issue has gone away for them. I'm still seeing the same problem however.

Phoned Three on Friday and they told me they are aware of the issue and working on it (no eta), but who knows. It's a slight improvement on just blaming everybody else and their customers anyway.

Interestingly I started a webchat with the words 'xbox' and 'download' and the first response was to tell me to phone 500 to talk to a 'specialist xbox team' #sigh#
 
So yesterday must have been an anomoly, or I was very lucky.. Seen multiple stalls this morning. Just made the switch to three.co.uk apn to see if it works better

Update - less than an hour later on three.co.uk and seen a few stalls - twitter & also here in ispreview.. Not enough to be sure that the issue isn't elsewhere, but enough to not be convinced yet this is any better.

I'm losing the will to chase three.
 
Last edited:
Whilst the Xbox live issue seemed to improve for a time, the best I'm seeing is 5-10 mb now, so totally unusable.

I can safely say after 3 months of testing :

1. Signal testing and router positioning in the house for best signal strength
2. latency watching over weeks
3. swapping DNS
4. swapping APN's
5. Using VPN

A few weeks back i accepted that geographic constraints and weather may have a noticeable impact on reliability but considering my router remains in the same (best) place I saw 70-120mb last year, and because I'm now lucky to see 20mb at any time, I am of the clear opinion that the main issue is bandwidth availability and contention on the mast I am connecting too.
 
Called 3 'network team' to get an update/report issue still occuring. Told there is an identified issue with the network in my area, fixed in next 7 days. Needless to say I'm sceptical, mostly as I have no confidence the issue I report matches the issue being fixed. Maybe, but maybe not. I've already gone through this loop once before (with the xbox issue).
 
Called 3 'network team' to get an update/report issue still occuring. Told there is an identified issue with the network in my area, fixed in next 7 days.

That's obviously total garbage because "your area" would need to be the same as my area & everyone else's area where they are experiencing the same issue. And I'm pretty sure it's not! (I'm in Wirral - are you in Wirral? ...thought not).

So, that's very worrying, because it basically means that Three are doing absolutely *nothing* to identify & resolve this issue.
 
I know with everything else going on this really isn’t something to worry about, but still no Xbox downloads working for me. The switch to 3G seems to have stopped working too. I used to be able to switch on the app and then after a few seconds the download would start up. Now it just continues with the installation stopped.
Any ideas anyone?
 
Hello,

I have had Three for a few weeks now as our fixed line broadband has broken and will take months to fix. I have all the problems mentioned on this forum so not overly impressed. I do however have a unlimited data sim that Vodafone sent me as they are my fixed line provider. Unfortunately I have no Vodafone signal in the house so I thought it was of no real use to me. However I have fitted an external antenna to my B535 and I did a network search on it and Vodafone came up. So my question is can I put the Vodafone sim in the B535 , without causing any problems ?

My teenagers will be most grateful for any help as the Xbox thing is becoming and issue.

Thanks
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £24.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £15.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5467)
  2. BT (3505)
  3. Politics (2523)
  4. Openreach (2290)
  5. Business (2251)
  6. Building Digital UK (2233)
  7. FTTC (2041)
  8. Mobile Broadband (1961)
  9. Statistics (1778)
  10. 4G (1654)
  11. Virgin Media (1607)
  12. Ofcom Regulation (1451)
  13. Fibre Optic (1392)
  14. Wireless Internet (1386)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules