Chadd
Member
I am a complete non-tekkie so I am hoping someone might be able to help please.
We've had a above router for about 6 months and it's been great. But 2 days ago, the performance seemed to drop but then recovered but now both laptops in the house could no longer connect to some pages. We get the message ERR_timed_out and at the bottom of the page 'resolving DNS entries' or 'establishing a secure connection'. Many pages still work ok but others that worked fine a few days ago, now don't. If we try to connect to the same pages on our phones using 4G they work fine so it is definitely our router.
Have repeatedly tried to contact 3 via phone or chat and get stuck in a circular, pass around which is so frustrating.
We've deleted all our cache / cookies, have reset the router to factory settings etc but no change. It seems something has changed in the past 2 days.
Any suggestions please? thank you
We've had a above router for about 6 months and it's been great. But 2 days ago, the performance seemed to drop but then recovered but now both laptops in the house could no longer connect to some pages. We get the message ERR_timed_out and at the bottom of the page 'resolving DNS entries' or 'establishing a secure connection'. Many pages still work ok but others that worked fine a few days ago, now don't. If we try to connect to the same pages on our phones using 4G they work fine so it is definitely our router.
Have repeatedly tried to contact 3 via phone or chat and get stuck in a circular, pass around which is so frustrating.
We've deleted all our cache / cookies, have reset the router to factory settings etc but no change. It seems something has changed in the past 2 days.
Any suggestions please? thank you