cgwhite
Casual Member
Interesting reading this thread. I have been using Three for over a year now. I have an external Poynting directional aerial attached to a Hauwei B618s router. I am about 3 miles from my nearest mast. I can get up to 40mb down / 9mb up on some days. On others it will be around 20mb down. Yesterday I uploaded 30gb of my music to Google Drive without any difficulty but from that point on Three crashed on me. I was getting about 20mb download and 0.3mb up. Not enough to load webpages. DNS errors all over the place. Internet unusable! Chatted to support via their site eventually, and was told that the Internet only needs Download speed. Well when I was technical director of an ISP in the late 90's that would have made me laugh.
So, my question to the forum members is: How do we sort this out. What approach has anyone made to Three to get them to listen. They obviously have some core DNS issues etc. and are not providing a service "Fit for Purpose". So, can anyone technically put down what the issues are with their service being provided to people like you and I. It would be useful to have a script that we could use when contacting them to get someone to listen. Or am I wasting my time.
BTW, I subscribed to ExpressVPN and that actually helped. I had a much improved service until I asked my Google Mini to play Radio 2. She was not at all happy and could not play anything! Completely screwed her up. So VPN does not help in this case.
I look forward to some helpful replies. Also, If I was going to change to another provider who would anyone recommend. EE or Vodafone?
Stay Safe. Regards, Chris.
So, my question to the forum members is: How do we sort this out. What approach has anyone made to Three to get them to listen. They obviously have some core DNS issues etc. and are not providing a service "Fit for Purpose". So, can anyone technically put down what the issues are with their service being provided to people like you and I. It would be useful to have a script that we could use when contacting them to get someone to listen. Or am I wasting my time.
BTW, I subscribed to ExpressVPN and that actually helped. I had a much improved service until I asked my Google Mini to play Radio 2. She was not at all happy and could not play anything! Completely screwed her up. So VPN does not help in this case.
I look forward to some helpful replies. Also, If I was going to change to another provider who would anyone recommend. EE or Vodafone?
Stay Safe. Regards, Chris.