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Will Three address mast contention? Lets find out!

It would not have lasted forever.. and if performance is bad.. it's just £5 thrown away.
From what I've seen it probably would have lasted forever. Three don't apply 'discounts' to your account, they just regrade it to a different price and if you never renew your contract it just stays as it is (obviously). Would have been good in a mobile hotspot or something like that for long car journeys. I have one that only uses 3G and it's fine for streaming a film or two on so speed shouldn't be that bad if it's a few devices.
 
That must have irked them knowing someone would rather leave than give them £5 a month for their top tier service! :)
I left three for my mobile account a few months ago to save £1.
Was a low tarrif of £7 for 4GB which is all i need and virgin had it at £6.
Being Scottish, a pound is a pound. :D

Expecting them to just drop the pound to match Virgin, after the speaking to my supervisor milarky, they refused to budge so I asked for my PAC and I'm with Virgin now.

You'd have thought that £6 every month would be preferable to them rather than £0, but it seems not.

My other unlimited everything contract with three is up next month, it's unbearably slow now so looks like I'll be closing that as well.

They used to break an arm and a leg to get you to stay with them, changed days it seems.:rolleyes:
 
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I had a Legacy sim from Three with unlimited data, they have occasional purges on old active sims on cheap contracts out of the contract period and the choice is to cancel or take up their 'New' offer which is a lot more. So your £3 would not be £3 now.
 
Speeds are back up again this morning which is better. What im not happy about is three promised to charge me half my current bill amount due to speed issues in my areas. No such luck, still paying top whack. Sounds to me like their staff offer anything they can over the phone without the authority to actually apply it.
 
It depends when your billing date is, if its already gone through prior to them deducting it, it'll be from the following month its deducted.

I've had that conversation with them too.
 
on the live chat now - they are denying all knowledge of any credits on my account

Managed to resolve it so I should get two credits now for the missing months. Works wonders when you make a complaint but im not holding out much hope ill actually see this credit! the "Network Team" are apparently calling me in 72 hours, thatll be fun
 
Three are easily managed by chatting to their live social media team via Twitter - send them a message they will send you the link.
Generally English from past experience, and on the ball.
They have an obligation to pay by week for service not fit for purpose.
I had so many months free off them but it just became unusable so I jumped ship.
 
Three are easily managed by chatting to their live social media team via Twitter - send them a message they will send you the link.
Generally English from past experience, and on the ball.
They have an obligation to pay by week for service not fit for purpose.
I had so many months free off them but it just became unusable so I jumped ship.

Have tried to the twitter method but they redirected me to live chat after things got a little too "difficult" for them to answer (ie non stock answers)
 
Managed to resolve it so I should get two credits now for the missing months. Works wonders when you make a complaint but im not holding out much hope ill actually see this credit! the "Network Team" are apparently calling me in 72 hours, thatll be fun

After going on web-chat yet again today (2Mbps at 10am!) the network team are calling me in the next 72 hours too (for the 6th time this year.)

Another £10 credit on my account too....
 
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Have tried to the twitter method but they redirected me to live chat after things got a little too "difficult" for them to answer (ie non stock answers)
Yeah the Twitter team direct you to the social media live chat team who are generally English speaking and more informative and less challenging to deal with.
 
I guess the bad publicity on a publically facing webfeed makes them more inclined to resolve issues then? Because they're customer services team seems to have the opposite work ethic.
 
Well, it's public shaming which can affect sales so ...
Customer services don't necessarily need to concern themselves with this to the same degree.. I mean, once you've caught the customer in a contract it's f*ck-all from there.
I know it's not as black and white as that, but you get my gist.
 
Well, sales is everything where three is concerned. At my location with a mast that's been at capacity for 18 months they're still selling new broadband contracts, which speaks volumes.

It isn't about the quality of service three delivers, its about getting them customers in the door.
 
Well, we need to realise Three (like everyone else) is a business; their raison d'etre is to make money and keep share holders happy, not to give you a good Internet connection, that's secondary. :)
 
Well if you got "what you paid for" then everyone would be a lot happier, but then again for that to happen you have to "be told what you'll be getting" and that's a big problem for 4G/5G providers in the UK, because its more a case of "you get what your given." currently, regardless of the mast tech involved.

I've been told numerous times on three for example that if you get speeds below 15Mbps then you need to contact them, but they sell their 4/5g broadband like this...


With absolutely no mention of speed or reliability whatsoever.
 
How do you exactly expect mobile providers to be able to mention any speed information, or indeed measure that to determine if they are delivering to a mentioned speed?


Great news! You're able to get 50Mbps**

**except on every 2nd Sunday during the summer when there is a local cricket match down the road... and that day twice a year when Microsoft release a DLC update for CoD... and on the Bank Holiday weekend when Billy visits his cousin for their birthday party...
 
By having the infrastructure in place to deliver the services they are selling Gavin. Energy companies have to have enough electricity to supply all the kettles boiling water for all the cups of tea when the world cup final gets to half-time, so why shouldn't mobile carriers when people are using more and more bandwidth month after month? Its exacerbated further by everyone working from home still too.

I'm in the way of thinking that web connectivity through mobile should be treated the same as any other part of the countries infrastructure, but it isn't, its like its some commodity instead and you pay for what you get regardless of what you're getting.

Plus with 4G and 5G i'm pretty certain now you get what they are prepared to give you, its not all down to the signal.
 
Lucian is right with the sales thing and gavin is right with the speed guarantee thing. They did used to have a thing next to it when you bought it on the website saying avg speeds 15Mbps, at least when I bought mine. They couldn’t care less about the quality of your service, you aren’t their only customer and they have a whole nation to serve for.
 
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