Msh
ULTIMATE Member
Evening all,
I am after a bit of advice on what steps I should take, hopefully, you can help!
Today, I had an OR FTTP installation for Zen's 900 Mbps package. The installation went well (a bit of an issue with PPPoE not being set up on the router by default but no worries) and the internet is now live.
Latencies seem great and most importantly, stable. However, throughput is far less than ideal. It's ranging from 400-600 in most cases, the odd 650 and 350, but ultimately not a consistent or speedy experience. These tests are from speedtest.net using Zen's own server.
Initially, I had my own router running (RB5009) with correctly tweaked MTU, after some time, I tried the provided router with double NAT, the provided router on its own, and finally the ONT directly attached to the laptop with a PPPoE client. None of which made the slightest difference.
I have spoken with Zen on live chat, as well as a phone call, and finally a call with their fault team. An Openreach engineer has been scheduled for tomorrow. I also learnt from the fault team guy that my exchange is "on-net" (ie, not on BTW backhaul). The thing that has worried me about all three of these encounters with Zen staff is they have all quoted a 450 Mbps guarantee.
The engineer will arrive tomorrow afternoon, I am not overly optimistic, however. What are my options here? I am not okay with this speed and will cancel if it's not resolved in the contract grace period (even BT guarantee 700). Is there anything I should try? Is there anything I can do to assist?
I realise this is a pretty vague/open-ended topic, but I do want to make this work out with Zen so any recommendations would be very greatly appreciated.
Thanks!
Msh
I am after a bit of advice on what steps I should take, hopefully, you can help!
Today, I had an OR FTTP installation for Zen's 900 Mbps package. The installation went well (a bit of an issue with PPPoE not being set up on the router by default but no worries) and the internet is now live.
Latencies seem great and most importantly, stable. However, throughput is far less than ideal. It's ranging from 400-600 in most cases, the odd 650 and 350, but ultimately not a consistent or speedy experience. These tests are from speedtest.net using Zen's own server.
Initially, I had my own router running (RB5009) with correctly tweaked MTU, after some time, I tried the provided router with double NAT, the provided router on its own, and finally the ONT directly attached to the laptop with a PPPoE client. None of which made the slightest difference.
I have spoken with Zen on live chat, as well as a phone call, and finally a call with their fault team. An Openreach engineer has been scheduled for tomorrow. I also learnt from the fault team guy that my exchange is "on-net" (ie, not on BTW backhaul). The thing that has worried me about all three of these encounters with Zen staff is they have all quoted a 450 Mbps guarantee.
The engineer will arrive tomorrow afternoon, I am not overly optimistic, however. What are my options here? I am not okay with this speed and will cancel if it's not resolved in the contract grace period (even BT guarantee 700). Is there anything I should try? Is there anything I can do to assist?
I realise this is a pretty vague/open-ended topic, but I do want to make this work out with Zen so any recommendations would be very greatly appreciated.
Thanks!
Msh