Matt.Rowley.1990
Top Member
Hello all,
I have a bit of a niche problem that I’m hoping you’ll be able to help me with.
I have community fibre (1 gig, no CGNAT) with their VOIP service. It uses a Grandstream HT-801 ATA device which connects to the phone via RJ11 and network via Ethernet. Nice and simple.
With the stock Community Fibre router (Linksys Velop) it works absolutely fine. Behind my pfSense router, it will only accept incoming calls but outbound do nothing; just a line open beep after 20 seconds of dialling a number. On an incoming call, audio works both ways and is crystal clear. No weird one way stuff going on. I have also tried the ATA on a Virgin Hub 4 and it works perfectly, so there’s no weird router/MAC address lock going on.
On pfSense, I feel like I have tried absolutely everything. I’ve tried manual NAT, allowing all UDP traffic to the Grandstream, I’ve tried traditional SIP ports on port forwarding. I’ve even tried disabling the firewall and even that does absolutely nothing to help. I’ve tried packet capture on my pfSense box and cannot see anything unusual that wouldn’t be allowed through by my overly generous testing configuration. I’ve even removed all devices and plugged directly into the LAN port on the pfSense box. No change.
Unfortunately the Grandstream ATA is pre-provisioned and remotely managed by community fibre, so I can’t see the configuration. That being said, if it works fine on a big standard router from a different provider, it can’t be doing anything too special.
I’m really running out of ideas here, short of trying a fresh pfSense install or trying OPNSense. Before anyone says to use the community fibre gear and be done with it; I use a lot of the in-built pfSense features and cannot do without them now.
Would really appreciate the hive mind’s help!
Matt
I have a bit of a niche problem that I’m hoping you’ll be able to help me with.
I have community fibre (1 gig, no CGNAT) with their VOIP service. It uses a Grandstream HT-801 ATA device which connects to the phone via RJ11 and network via Ethernet. Nice and simple.
With the stock Community Fibre router (Linksys Velop) it works absolutely fine. Behind my pfSense router, it will only accept incoming calls but outbound do nothing; just a line open beep after 20 seconds of dialling a number. On an incoming call, audio works both ways and is crystal clear. No weird one way stuff going on. I have also tried the ATA on a Virgin Hub 4 and it works perfectly, so there’s no weird router/MAC address lock going on.
On pfSense, I feel like I have tried absolutely everything. I’ve tried manual NAT, allowing all UDP traffic to the Grandstream, I’ve tried traditional SIP ports on port forwarding. I’ve even tried disabling the firewall and even that does absolutely nothing to help. I’ve tried packet capture on my pfSense box and cannot see anything unusual that wouldn’t be allowed through by my overly generous testing configuration. I’ve even removed all devices and plugged directly into the LAN port on the pfSense box. No change.
Unfortunately the Grandstream ATA is pre-provisioned and remotely managed by community fibre, so I can’t see the configuration. That being said, if it works fine on a big standard router from a different provider, it can’t be doing anything too special.
I’m really running out of ideas here, short of trying a fresh pfSense install or trying OPNSense. Before anyone says to use the community fibre gear and be done with it; I use a lot of the in-built pfSense features and cannot do without them now.
Would really appreciate the hive mind’s help!
Matt