Sponsored Links

1 month to change Sky accounts?

Hi there,

I am moving home in a week. The current tenant has running broadband unlimited with Sky, LLU. I thought: 'to avoid annoying delays and being Sky cheap, let me subscribe to Sky so that they will just have to touch a button and start my connection.'

That seems not to be the case as customer service told me that an engineer intervention is needed and that the first available date is in a month time. :crap:

Question: is there a bloody way avoiding to stay a month without internet? :confused:
 
Get Virgin instead is probably the only sure fire way.

Looks like BT can not keep up with FTTC rollouts and install demands. Typical of them to not plan properly.
 
A months lead time for any new line related work appears standard currently, and is actually quite good. We've some 6 week delays for some areas.

Matt
 
Sponsored Links
I think the OP's point, unless I misunderstood, was that their new home/flat already had a Sky Broadband Unlimited connection from the previous owner and thus they assumed it would be a quick job to join Sky.

In that case it should be quick but you'd have to come to an agreement with the current connection owner to allow for the personal and billing details to be swapped. Sky should be able to facilitate that, although I've known some ISPs to have difficulty with what should be a simple administrative change. Likewise you'd also have to rely on the previous tenant and that can be tedious.

Otherwise yes, you'd need to setup a new connection, which might well take time.
 
Hi Mark. Yes that was my core question. Unfortunately I already did a subscription to Sky without liaising with the tenant. I guess it is too late to try. I tried to do sort of the same with my flatmate in the house I currently live. Virgin people told me that it would take 'some time' (read weeks) to process the switch! :eek:

I think it is quite surreal that such big companies do not have a set procedure to deal with such a common issue...
Still, now I will have to deal with an internet-less month. I am tempted to go in person to exchange and knock at the door (Sheldon style). :rolleyes:
 
.....I think it is quite surreal that such big companies do not have a set procedure to deal with such a common issue..

Lead times on getting broadband activated on any BT based phone line and how long it takes is often down to only one organisation, that being BT.

I can guarantee you smaller but superb market players like Uno broadband (xilo) above would rather they and their customers didnt have to wait 6 weeks to get a user up and running, its less money for their small but ever growing business and more frustration for the customer.
 
Then I wonder why should BT be entitled to manage national lines and exchanges if it is obviously incapable of doing it. It is indeed detrimental to smaller companies and against any idea of competitiveness.
 
Sponsored Links
Then I wonder why should BT be entitled to manage national lines and exchanges if it is obviously incapable of doing it. It is indeed detrimental to smaller companies and against any idea of competitiveness.

IMO mainly because Ofcom are gutless and the government were stupid enough to believe BTs normal talk a load of BS hype that they were up to the job of getting the FTTC rollout done.

Many exchanges have seen months of delays and now it appears even if you can FTTC you will have to wait a month for them to visit and connect you.

All down to a gutless regulator and BT being virtual bed buddies with the government. Which in turn forms a nice perfect circle of ineptness once again as is nearly always the case with those 3 involved in anything.
 
Managing the national telecoms network is a huge task, especially at a time when both restrictions imposed during the Olympic Games and the roll-out of superfast broadband services is taking place. On the other hand BT could have brought in more staff at an earlier date to tackle it.
 
They brought in 500 staff last year. They are just full of excuses, its about time something was done about their greedy monopoly. Not normally in favour of EU regulation but it seems the sooner they poke their ore in to our broadband "business" the better. (Thankfully it looks like that wont be too many years away). If they cant deal with the work give it to someone that can.
 
Well looking at the street works here and i'm seeing jobs that BT openwound where booked to do some 2mths ago re appearing indicating that they failed to even start them, unblocking of ducting putting in new poly ducts , no wonder they keep delaying their rollout plans, As for the olympics having an impact on them doing their job, maybe so but only in the London area the olympics would of had no or little effect on their operations for the rest of the country, they are just not upto the task but are happy to keep taking the money infact happy to keep increasing their prices, and very happy to take the p out of us all whilst they do all of that

As for the sky ASDL is it still active,will your router sync with the dslam at the exchange ? if it will then there should be no need for an engineer at all, new login details perhaps (generated by opening a new account) or the transfare of it

Some of the CS at sky are clueless at this sort of thing. probably cause they don't get the required training
 
Sponsored Links
Well looking at the street works here and i'm seeing jobs that BT openwound where booked to do some 2mths ago re appearing indicating that they failed to even start them, unblocking of ducting putting in new poly ducts , no wonder they keep delaying their rollout plans, As for the olympics having an impact on them doing their job, maybe so but only in the London area the olympics would of had no or little effect on their operations for the rest of the country, they are just not upto the task but are happy to keep taking the money infact happy to keep increasing their prices, and very happy to take the p out of us all whilst they do all of that

As for the sky ASDL is it still active,will your router sync with the dslam at the exchange ? if it will then there should be no need for an engineer at all, new login details perhaps (generated by opening a new account) or the transfare of it

Some of the CS at sky are clueless at this sort of thing. probably cause they don't get the required training

Agree entirely they have blamed small regional events (IE London and Olympics and Flooding in some parts of the county) for problems which are basically now COUNTRY WIDE.

It is ineptness, nothing more.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules