Hello,
I have had some seriously disgusting service from Virgin Media who have since January advertised the availability of Super fast Fibre to my property. It is now 10 months since i put in a request for the service and construction is still yet to be completed. I seem to be in an endless cycle that follows:
Receive Construction date > No one shows > Chase Up/Complain > Receive Apology > New Construction date Given
I have submitted a complaint that is now over 8 weeks old and can be taken up with CISAS and have filed a subject access request to try and get the notes etc. from my account as i'd like to know what is actually going on as no one seems to be able to give me any idea.
Can anyone provide any advice on how to proceed or get them to listen to me as it feels like they just don't care. Despite us being Broadbandless for 10 Months despite them advertising the service as "available."
I have had some seriously disgusting service from Virgin Media who have since January advertised the availability of Super fast Fibre to my property. It is now 10 months since i put in a request for the service and construction is still yet to be completed. I seem to be in an endless cycle that follows:
Receive Construction date > No one shows > Chase Up/Complain > Receive Apology > New Construction date Given
I have submitted a complaint that is now over 8 weeks old and can be taken up with CISAS and have filed a subject access request to try and get the notes etc. from my account as i'd like to know what is actually going on as no one seems to be able to give me any idea.
Can anyone provide any advice on how to proceed or get them to listen to me as it feels like they just don't care. Despite us being Broadbandless for 10 Months despite them advertising the service as "available."























