gareth_s
Regular Member
It would seem that way.I strongly believe their CRM isn't up to task of managing two different networks like this
Mine was upgraded to Gig1 symmetrical, but the credits that were to be applied to the account from an initial conversation hadn't worked. After further conversation another agent advised they had applied them, but when I checked my first bill it was £152 (£68 for month one, £84 for month two). I spoke to Virgin Media again and they advised the rolling amount was showing as £42 and they'd apply a credit of £68 to reflect the overpayment on the first bill (it should have been £84 for the first two months), which seems to have been implemented now looking at my next bill.
All sorted in the end, but a convoluted experience and I'm fortunate enough to be in a position that the overcharge on the first bill was an inconvenience more than anything.























