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I strongly believe their CRM isn't up to task of managing two different networks like this
It would seem that way.

Mine was upgraded to Gig1 symmetrical, but the credits that were to be applied to the account from an initial conversation hadn't worked. After further conversation another agent advised they had applied them, but when I checked my first bill it was £152 (£68 for month one, £84 for month two). I spoke to Virgin Media again and they advised the rolling amount was showing as £42 and they'd apply a credit of £68 to reflect the overpayment on the first bill (it should have been £84 for the first two months), which seems to have been implemented now looking at my next bill.

All sorted in the end, but a convoluted experience and I'm fortunate enough to be in a position that the overcharge on the first bill was an inconvenience more than anything.
 
It would seem that way.

Mine was upgraded to Gig1 symmetrical, but the credits that were to be applied to the account from an initial conversation hadn't worked. After further conversation another agent advised they had applied them, but when I checked my first bill it was £152 (£68 for month one, £84 for month two). I spoke to Virgin Media again and they advised the rolling amount was showing as £42 and they'd apply a credit of £68 to reflect the overpayment on the first bill (it should have been £84 for the first two months), which seems to have been implemented now looking at my next bill.

All sorted in the end, but a convoluted experience and I'm fortunate enough to be in a position that the overcharge on the first bill was an inconvenience more than anything.
how long ago did you order? anyone in the house have volt? was £39 for 1000/1000
 
@Msh is there anyway of checking 2 Gbps on https://bidb.uk
Yes, as your postcode would show Virgin Media (XGS) instead of (HFC)

IMG_7696.webp
 
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Hallelujah! The original person handling my complaint called today and went through lots of trying to add it. He struggled on the 1Gb symmetric as it kept showing £6 more than it should have, but then he checked 2Gb and said he could get it me for £74 symmetric - which is cheaper even than 2Gb non-symmetric if you order via their website. So I jumped on that. I now have 1Gb/1Gb speeds which I've confirmed - I haven't tested the 2Gb yet as my PC is coming through a 1Gb switch - have ordered a new one which will get me the 2Gb connection tomorrow.

Fingers crossed that it all works fine and no more issues.
 
Hallelujah! The original person handling my complaint called today and went through lots of trying to add it. He struggled on the 1Gb symmetric as it kept showing £6 more than it should have, but then he checked 2Gb and said he could get it me for £74 symmetric - which is cheaper even than 2Gb non-symmetric if you order via their website. So I jumped on that. I now have 1Gb/1Gb speeds which I've confirmed - I haven't tested the 2Gb yet as my PC is coming through a 1Gb switch - have ordered a new one which will get me the 2Gb connection tomorrow.

Fingers crossed that it all works fine and no more issues.
what a nightmare but at least you got a cheaper deal then most people would have, as someone getting 2gbps with the same upload add would of costed them £90 per month.
 
Just had a email through with a recap of changes:
Your new package now includes:
Broadband: Volt Gig1 Full Fibre Broadband. - Upload speed add-on

In the pdf attached it does confirm 1Gb numerous times. I jumped on to the chat and they've said it's 2Gb, I can't 100% confirm tomorrow until the new switch arrives - but i did try a quick plug-in with 2.5G ethernet to my 2.5G ethernet on my main PC and capped at 1100Mb - the cable is verified up to 10Gb and computer confirms the connection between router and PC can do up to 2.5G, so capping at 1100 screams that I'm still on 1Gb. I just wanted to check on here before I open yet another complaint with VM that I'm not going crazy and that it is actually 1Gb as I know 'Volt' can sometimes mean some kind of improvement to VM.
 
what a nightmare but at least you got a cheaper deal then most people would have, as someone getting 2gbps with the same upload add would of costed them £90 per month.
some people have got the 1:1 2 gig for £50~
 
Just had a email through with a recap of changes:
Your new package now includes:
Broadband: Volt Gig1 Full Fibre Broadband. - Upload speed add-on

In the pdf attached it does confirm 1Gb numerous times. I jumped on to the chat and they've said it's 2Gb, I can't 100% confirm tomorrow until the new switch arrives - but i did try a quick plug-in with 2.5G ethernet to my 2.5G ethernet on my main PC and capped at 1100Mb - the cable is verified up to 10Gb and computer confirms the connection between router and PC can do up to 2.5G, so capping at 1100 screams that I'm still on 1Gb. I just wanted to check on here before I open yet another complaint with VM that I'm not going crazy and that it is actually 1Gb as I know 'Volt' can sometimes mean some kind of improvement to VM.
Here would tell you: https://www.samknows.com/realspeed/

1100~ is 100% 1gig. Also update should happen immediately, no waiting.
 
Thank you for the link, I'd been using speedtest.net this one seems better - very handy to have the router test separated, it's confirmed 1gig so have reopened the complaint, when I get the 2.5G switch tomorrow I'll give them a ring.
test the built in hub, good to check for issues, if its the hub or your system etc.
 
Quote of the day:

"You have 1gig up, and 1gig down, that's 2gig"

I've never facepalmed so hard.

He tried to suggest the previous VM person from yesterday meant it that way when i clearly stated that due to VM being so poor in the past I was very explicit in asking "2Gb down and 2Gb up for £74" to which the VM guy yesterday confirmed. So he then suggested he could give me 2Gb up and down but it would be a little more. I said absolutely no and said the options were either 2Gb down/up for £74 as offered yesterday or I go back to my old 1Gb at my previous price. So after 1h20m on the phone he was finally able to give me 2Gb down and up for £74.

1712842107082.webp


Now I just have to pray when my bill comes through it isn't a horror story
 
Points for persistence. You've got more patience than me.

Whether the bill(s) will be correct is a whole other concern. I said as much in response to someone last week and my fears were borne out when their subsequent bill was wrong.
 
Indeed, kudos for your persistence!
 
Quote of the day:

"You have 1gig up, and 1gig down, that's 2gig"

I've never facepalmed so hard.

He tried to suggest the previous VM person from yesterday meant it that way when i clearly stated that due to VM being so poor in the past I was very explicit in asking "2Gb down and 2Gb up for £74" to which the VM guy yesterday confirmed. So he then suggested he could give me 2Gb up and down but it would be a little more. I said absolutely no and said the options were either 2Gb down/up for £74 as offered yesterday or I go back to my old 1Gb at my previous price. So after 1h20m on the phone he was finally able to give me 2Gb down and up for £74.

View attachment 13162

Now I just have to pray when my bill comes through it isn't a horror story
wheres the 2gig up haha, what profile does it say your on at the bottom?
 
wheres the 2gig up haha, what profile does it say your on at the bottom?
Virgin Media,1000x50. As long as the upload is much higher than normal - I'm alright with that - be nice if it was in the 2000s like the download though. My package correctly shows 'Volt Gig2 Full Fibre Broadband on the new documents they've sent thankfully.
 
I am currently with EE 1gb service, before that BT 1gb. Virgin have just finished installing their new service in my area and got a leaflet through my door saying I can order their service. I can get the symmetrical service, but my only apprehension is stability. I have had FTTP since 2018 on OR network and not once have I had any downtime, slow speeds, latency issues its been rock solid. How's virgin media on this new network?
 
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