Thanks for prodding VM
@Mark.J
I've contacted VM about 5/6 times now regarding symmetrical speeds myself. No matter if I use the app or website, I basically get a prompt that triggers Online Chat (there's no Self-Service from what I can see).
Each time i've either been told that I can't upgrade because i'm in a contract, Gig2 isn't live yet (even though i'm asking for the add-on), or it isn't available in my area (it is, both Gig2 and the Upload Speed Add-on appear if I were to sign up as a new customer).
I've got as far as Escalated Complaints with my query, but as I posted earlier in the thread, I got the impression from the bloke I was speaking with that he was just wanting an open and shut complaint and basically told me although orders are being accepted for Gig2 (he didn't even know about the upload speed add-on), it's not getting installed anywhere at the moment as it's several months away (this has already been debunked by someone else in this thread).
The whole thing is a joke, i've never known a company make it so difficult to spend even MORE money with them!