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Has anyone had any luck adding symmetrical services since Mark's article last week?
I've managed it just before he posted his issues - not sure whether being a brand new customer helped in that or not.

Since ISPreview had contacted VM and they've iterrated they were going to notify their staff, I do wonder whether it'll be easier for others now or not. I did mine through the live chat, so will be interesting when someone gives it a go.
 
Has anyone had any luck adding symmetrical services since Mark's article last week?
Unfortunately not, I'm still waiting for them to reply to my complaint where they offered 1Gb symmetrical for £45. I did contact support but they asked me to wait for complaints department to get in touch.
 
I got a callback on Friday for my complaint where they stated they would pass it to their manager to add to my account. The email I received after looks like they aren't actually going to do it though as being closed with...

Customer Experience -> Agent or Technician Professionalism - Internal feedback provided

I will wait and see but am not expecting them to actually do anything
 
I tried this evening via the webchat and was initially told I would need to pay £47, which is more than £6 extra. I queried the £47 figure and was told the price was £78, reduced to £47 due to reward my loyalty. I asked how I'd earned a loyalty discount when I was only 9 days into my contract. At this point I was transferred to another agent who said they'd be happy to put me on a symmetrical 1Gbps for £84 a month! When I said I didn't want to pay this they said they would transfer me again, at which point the chat was closed.
 
What an utter shambles.
 
They're definitely making it impossibly hard for some reason. You'd think this day and age there would just be the option to upgrade whatever part of your package on your online account - whether it's download or upload speed. Click of a button, window that gives you all the terms and conditions, accept and done.
 
i tried yesterday to get the symmetric addon , was quoted £11 not £6, sent them the articles.
No Richard, all of the account are basically non symmetric broadband type what Virgin media used to offer.

Customer who have non symmetric package will have to change to symmetric first only then we can the upload speed be added.

This option to change the symmetric type has only been given to customers who have the Hub5x & not all the customers who already have services with us.

This is still work in progress & later you may get offers on the account to upgrade the upload speed at discounted price which will be help full to you

I understand Richard but on the account, it shows 11 pound extra for this update.

That would be mostly because we are changing your package from non symmetric to symmetric & then adding upload speed.

That would be the reason why its costing 11 extra instead of just 6 pounds.
 
i tried yesterday to get the symmetric addon , was quoted £11 not £6, sent them the articles.
No Richard, all of the account are basically non symmetric broadband type what Virgin media used to offer.

Customer who have non symmetric package will have to change to symmetric first only then we can the upload speed be added.

This option to change the symmetric type has only been given to customers who have the Hub5x & not all the customers who already have services with us.

This is still work in progress & later you may get offers on the account to upgrade the upload speed at discounted price which will be help full to you

I understand Richard but on the account, it shows 11 pound extra for this update.

That would be mostly because we are changing your package from non symmetric to symmetric & then adding upload speed.

That would be the reason why its costing 11 extra instead of just 6 pounds.
Painful isn't it!
 
That would be mostly because we are changing your package from non symmetric to symmetric & then adding upload speed.
Ask them to change your package to symmetric but don't add upload speed.

Then you'll find out if they know what symmetric means :-)
 
i tried yesterday to get the symmetric addon , was quoted £11 not £6, sent them the articles.
No Richard, all of the account are basically non symmetric broadband type what Virgin media used to offer.

Customer who have non symmetric package will have to change to symmetric first only then we can the upload speed be added.

This option to change the symmetric type has only been given to customers who have the Hub5x & not all the customers who already have services with us.

This is still work in progress & later you may get offers on the account to upgrade the upload speed at discounted price which will be help full to you

I understand Richard but on the account, it shows 11 pound extra for this update.

That would be mostly because we are changing your package from non symmetric to symmetric & then adding upload speed.

That would be the reason why its costing 11 extra instead of just 6 pounds.
So, they could offer all their packages as symmetrical if they wanted?

This is an absolute ****show, Why even charge more for symmetrical speeds? it's not like it costs them anymore, it's the opposite in fact, it costs them more to make it non symmetrical, it's symmetrical by default most of the time on internal networking and I bet it's the same there
 
So, they could offer all their packages as symmetrical if they wanted?

This is an absolute ****show, Why even charge more for symmetrical speeds? it's not like it costs them anymore, it's the opposite in fact, it costs them more to make it non symmetrical, it's symmetrical by default most of the time on internal networking and I bet it's the same there
yeah its weirdly an addon, recently signed up as a new customer for £33 for 500mb, volt to 1gig, so 1000/1000 for £39 seems ok to me. I've still got 2gig for a while -.-
 
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