ashes2ashers
Member
We live in Forest Hill/ Catford in South London just 15 mins from London Bridge, and we're with Zen.
On 19th March at 11:30 our fibre went down, as did the neighbours opposite (also Zen), the house 4 doors down (BT) and at the end of the street (PlusNet). There are others in neighbouring streets as well - we all border the South Circular.
We have all had promises - from all the stories I've heard I will say that Zen has been the best communicator - but all these promises have fallen flat because OpenReach do not keep the promises they make to the providers. They cannot be communicated with.
One neighbour is using Resolver.co.uk and even they are getting nothing from OpenReach.
The problem is obvious. OR have, to all intents, a monopoly. They do not feel any pressure to solve problems because there is no punishment. They are complacent and they treat providers poorly.
If this can happen in INNER LONDON, what hope does the rest of the country have with this arrangement?
On 19th March at 11:30 our fibre went down, as did the neighbours opposite (also Zen), the house 4 doors down (BT) and at the end of the street (PlusNet). There are others in neighbouring streets as well - we all border the South Circular.
We have all had promises - from all the stories I've heard I will say that Zen has been the best communicator - but all these promises have fallen flat because OpenReach do not keep the promises they make to the providers. They cannot be communicated with.
One neighbour is using Resolver.co.uk and even they are getting nothing from OpenReach.
The problem is obvious. OR have, to all intents, a monopoly. They do not feel any pressure to solve problems because there is no punishment. They are complacent and they treat providers poorly.
If this can happen in INNER LONDON, what hope does the rest of the country have with this arrangement?