Sponsored Links

5G Speeds Halved on EE

Dhalgren

Member
Hi there,

I upgraded my phone with EE back in February, it is a Sony Xperia 1 IV. I have unlimited data on 5G, and have the 'fastest speeds' (according to their marketing). The 5G mast is literally outside my flat, so I usually get 70-80MB/s download speeds.

For about two weeks now, my speeds overnight just suddenly dropped, down to 20-30MB/s. This has happened twice now, once, back in July, and it seemed to last a few weeks to a month, then they jumped back up again to 70-80MB/s. I spoke to EE back then, and I think there was some work going on with the mast.

But I've been speaking to them again since this happened again, and according to them, there are no issues with the mast at all at the moment. I've tried all of the technical tips and advice they have provided, to no avail. It has been raised to the level 2 technical team as a complaint, and they have provided no resolution either, sent another report to another department who have come back again saying there is no issue with the mast in my area.

I think this is now due to get passed on elsewhere within EE, back to some admin team or something, I'm not sure. But I'm still no further on with a resolution. I'm not using any kind of VPN or anything either.

I'm just a bit stumped as to why my speeds have been cut in half on two occasions, moreso this time, with no issues in my area. I realise the speeds I'm actually getting at the moment aren't inherently bad, it's just 30MB/s is a big difference from 80MB/s, and I use my phone as a hotspot on my PC for downloading games etc. as it is much, much faster than my home broadband connection.

Does anyone have any ideas, help or advice for what may be going on, and/or how I can resolve this please?

Thank you.
 
Very probably overnight power saving - typically you'll fine some bands/carriers being shut down from around midnight/1am through to 6/7am
This is an ongoing issue though, it's not just overnight, it's all the time that my speeds have dropped down to 30MB/s, maximum.
 
Sponsored Links
I have unlimited data on 5G, and have the 'fastest speeds' (according to their marketing). The 5G mast is literally outside my flat, so I usually get 70-80MB/s download speeds.

For about two weeks now, my speeds overnight just suddenly dropped, down to 20-30MB/s. This has happened twice now, once, back in July, and it seemed to last a few weeks to a month, then they jumped back up again to 70-80MB/s.

I've consolidated your reply to, potentially, the relevant aspects.

EE, while they may market their plans as "Unlimited" have FUPs in place. One 'symptom' of exceeding the FUP, especially in 5G areas, is an impact on speed.

I note you say the speeds suddenly returned to normal after a few weeks which may coincide with the monthly 'refresh' of your data.

When the speeds dropped were you still on 5G or did you notice a change to 4G? Do you track your data consumption and if so what had you consumed at the point the speed dropped?

This is merely one hypothesis.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules