Unregistered
Guest
Hi,
I've been with Pipex at this address for around two years now, and have enjoyed a solid ADSL connection of around 8Mbps downstream, 448kbps upstream the whole time, according to my router status page. In that entire time, my hardware and software configuration has remained unchanged and my phone line is as clear as a bell. I live less than 1km from the exchange as the crow flies.
I came back from holiday a few weeks back to find no ADSL connection at all. After calling Pipex/Tiscali technical support and running through the usual test socket/change filter/change cable checks, they managed to get my ADSL working again. I don't know what the problem was, but it was nothing to do with my end of the connection.
Ever since my ADSL has been restored however, my router now syncs at 576kbps downstream, 288kbps upstream. I've phone Pipscali technical support and explained the situation, and their response is that my line is working properly. I find this hard to believe. Oddly, typing my phone number into the samknows line checker now reports that my line can only handle a 512kbps connection, and BT speed tester results have been equally disappointing.
Worse still, I'm still being charged my old Pipex rate of 19.99 a month for the "service."
Here's the vital statistics from my Netgear DG834G plugged into the master socket:
Down / Up
Connection Speed 576 kbps / 288 kbps
Line Attenuation 26 db / 9 db
Noise Margin 31 db / 31 db
Can anyone please advise on why my connection has become so poor and what I can do about it?
Thanks
I've been with Pipex at this address for around two years now, and have enjoyed a solid ADSL connection of around 8Mbps downstream, 448kbps upstream the whole time, according to my router status page. In that entire time, my hardware and software configuration has remained unchanged and my phone line is as clear as a bell. I live less than 1km from the exchange as the crow flies.
I came back from holiday a few weeks back to find no ADSL connection at all. After calling Pipex/Tiscali technical support and running through the usual test socket/change filter/change cable checks, they managed to get my ADSL working again. I don't know what the problem was, but it was nothing to do with my end of the connection.
Ever since my ADSL has been restored however, my router now syncs at 576kbps downstream, 288kbps upstream. I've phone Pipscali technical support and explained the situation, and their response is that my line is working properly. I find this hard to believe. Oddly, typing my phone number into the samknows line checker now reports that my line can only handle a 512kbps connection, and BT speed tester results have been equally disappointing.
Worse still, I'm still being charged my old Pipex rate of 19.99 a month for the "service."
Here's the vital statistics from my Netgear DG834G plugged into the master socket:
Down / Up
Connection Speed 576 kbps / 288 kbps
Line Attenuation 26 db / 9 db
Noise Margin 31 db / 31 db
Can anyone please advise on why my connection has become so poor and what I can do about it?
Thanks























