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A&A Voicemail question

Crackers

Member
Hello all - long time reader first time poster.

Have just switched to VoIP to get ahead-ish of the PSTN switchoff, & signed up with A&A / Andrews & Arnold for a basic number & service (for home).

So far so good happy enough with things, however having come to set up messaging, it seems that what I thought was just an option - having voicemails sent to you by email - is actually the voicemail service, is this correct? My handset itself has voicemail ability and the manual gives the setup method for this &c so is it just something A&A only provide for businesses?

I'd be reluctant to change again but this is quite a big drawback for me if it is the only option.

Thanks.
I could have asked A&A themselves ofc but I usually find forums to be preferable to customer service.
 
A&A doesn't have a traditional voicemail service. A greeting message is played, and the call is recorded then emailed to you. You can use a custom greeting message if desired. If you would rather use your own hardware, then disable voicemail within your A&A control panel and configure your own hardware accordingly.
 
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Thanks both.
1571 in this instance gets you to the menu for setting your own answering message.

As to using the hardware's voicemail, this is the gist of the blurb from the phone manual:

"You can leave voice mails for someone else using the phone [..] you can also listen to voicemails that are stored in a voice mailbox. When the screen prompts that the phone receives a voice message, press message or OK to dial out the voicemail access code. Follow the voice prompt etc. Note: before listening to the voicemails, make sure the voicemail code has been configured. To configure voice mail access codes via the user interface press menu, [..] select account, select the proper input mode then enter the voice mail access code. Note: Voice mail access codes must be predefined on the system server. Contact your sysadmin for more information' &c &c.

Out of my depth at this point. The handset is a basic yealink SIP phone I picked up to test the VoIP setup itself with a view to finding out what features I did & didn't want. Was it inadvisable to have gone for a business type phone? For voicemail I just made the assumption there would be a simple system built in, or the option for 1571 or equivalent. My broadband is currently bought separately from Now, in case that has any bearing, where I have 1571 on my existing copper landline which I am running alongside.

Thanks for any light anyone can shed, not my strong point this sort of thing, am only tackling it at all due to the forced change.
 
Your yealink phone doesn’t have its own inbuilt answering machine.

So, your options are:
1. Use A&A as is and access your voicemail messages via email
2. Buy an ATA and a BT Dect phone with built in answerphone
3. Switch to another provider such as Voipfone that offers a 1571 service
 
That settles that, thanks v much. I wouldn't be interested in option 2, that's one of the areas I did research at the time - so it looks like plod on with A&A but give serious thought to another provider. Shame because I do like the A&A service otherwise, voicemail is the area I overlooked the most when looking for a service so that's my own lookout of course. Still, any trial & error is all good experience/education - thanks again.
 
Hi,
Your yealink phone doesn’t have its own inbuilt answering machine.

So, your options are:
1. Use A&A as is and access your voicemail messages via email
2. Buy an ATA and a BT Dect phone with built in answerphone
3. Switch to another provider such as Voipfone that offers a 1571 service
There are other options - e.g.:
4. Buy a VOIP phone with a built-in voicemail function - e.g. a Gigaset N300A dect basestation.

Of course, in that case you can only access your voicemails by whatever means the VOIP phone supports (which might be local access only).
 
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