This is actually in the Code of Practice page on the PIPEX website:
What's even more disturbing is the so-called need for 30 days notice, when it's plain that as soon as a customer gets their MAC code, they should be able to migrate to another ISP. This to me suggests that not only is the whole Code of Practise falling out of date, it can't really be enforced. Sure, they can charge you for the months you have left on your contract, but if you've reached the end of the initial twelve-month contract, I would have assumed that monthly billing means you can leave any time?
PLEASE NOTE: For legal and customer protection reasons, cancellations CANNOT be accepted by telephone.
30 days' notice of all cancellations is required.
The Customer may terminate services by:
(a) writing to Pipex Internet Ltd, PO Box 273, Welwyn Garden City, Herts. AL7 1YA (or by fax to 01707 299502), or
(b) calling Customer Services on 0845 0772455
What's even more disturbing is the so-called need for 30 days notice, when it's plain that as soon as a customer gets their MAC code, they should be able to migrate to another ISP. This to me suggests that not only is the whole Code of Practise falling out of date, it can't really be enforced. Sure, they can charge you for the months you have left on your contract, but if you've reached the end of the initial twelve-month contract, I would have assumed that monthly billing means you can leave any time?























