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A bizarre contradiction

This is actually in the Code of Practice page on the PIPEX website:

PLEASE NOTE: For legal and customer protection reasons, cancellations CANNOT be accepted by telephone.

30 days' notice of all cancellations is required.

The Customer may terminate services by:
(a) writing to Pipex Internet Ltd, PO Box 273, Welwyn Garden City, Herts. AL7 1YA (or by fax to 01707 299502), or
(b) calling Customer Services on 0845 0772455

What's even more disturbing is the so-called need for 30 days notice, when it's plain that as soon as a customer gets their MAC code, they should be able to migrate to another ISP. This to me suggests that not only is the whole Code of Practise falling out of date, it can't really be enforced. Sure, they can charge you for the months you have left on your contract, but if you've reached the end of the initial twelve-month contract, I would have assumed that monthly billing means you can leave any time?
 
Pipex said:
PLEASE NOTE: For legal and customer protection reasons, cancellations CANNOT be accepted by telephone. .....snip...

The Customer may terminate services by:
(b) calling Customer Services on 0845 0772455
:confused:
 
It's perfectly clear ... ;)

You may use semaphore, telepathy or a ouija board to call that number, just not the telephone - you surely don't have a problem with that, do you?
:D
 
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when we contacted pipex for a MAC code (sick to the back teeth of c**p service) we were told it would arrive in 72hrs and our service would be shut-down in 5 days.
phoned them back after 72hrs (and no mac) and was told we couldn't be given one as we are on LLU but we were still being shut-down after the 5days.
we have spent hours on the phone trying to explain we DON'T want to cancel until we have a MAC but they won't listen.
we have never agreed to or asked to cancel our account.
not yet anyway.:shrug:
 
the problem i had 6 months ago with pipex had something to do with the terms and conditions, pipex were trying to tell me i owed a months worth of subscription for using there service for one day in to the new billing month.
when i cancelled with pipex i was verbally told to phone a month later to claim back 99% of this months payment, when i did so i was told that i was given false information and the person who told me this has now left the company.
they pulled up the terms and conditions but i was not interested, my only answer was show me where i signed to agree to the t/c, or forward me the letter that was sent to me explaining this. which they dont have no proof because they never sent it.
when i ordered ADSL with pipex im 99% sure i would have ordered this over the phone, pipex also can not tell me how i ordered this service.
ive now seen the length of the t/c and there is no way they would have read all of this to me over the phone.

im just wondering if this went to a small claims court how much off a leg they have to stand on.
also the fact they can take money out of your account with out your authorisation, natwest told me this is a grey area but i think this is illegal.
 
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