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deepdishdj

Regular Member
I'm changing my landline from DST to BT and today received an email from DST stating that because I never gave them 28 days writen notice I am being charged £20 for the cancelation of the service.

I suppose I should have read their rather odd terms and conditions.
 

Captain_Cretin

ULTIMATE Member
A cancellation fee is almost standard these days, count yourself lucky it is so cheap as some ISPs charge a LOT more.
 

Mark.J

Administrator
Staff member
ISPreview Team
Interesting, did you swap via the new migration system (i.e. contacted the new ISP and let them do the heavy lifting?) and were you outside of the original contract period? If you did contact the new ISP to start the switch then did the notification letter they provide inform you of the cancellation fee?
 

deepdishdj

Regular Member
I'm well out of contract with them and it's using the new migration system where bt handle the whole process.

@Mark j do u mean a letter from BT or DST as so far I've had none from either.
 

deepdishdj

Regular Member
Sorry mark re read your post and no I haven't received a letter from DST but I did receive an email stating it would be a £20 cancelation as I never gave them written notice.

The sender of the email told me to refer to their terms and conditions about the charge.
 

Kits

Super Moderator
Staff member
ISPreview Team
perhaps BT messed up on the migration won't be the first time, go back to BT and tell them that your old ISP is trying to charge a cease charge due to BT's not following OFCOM rules and you expect to be reimbursed.
 

drsox

ULTIMATE Member
If you are polite enough and get the right person on the end of the phone BT may even credit your BT account with the fee that DST charged - or send you a sainsburys voucher or something similar.

Tom - www.mouselike.org
 

Mark.J

Administrator
Staff member
ISPreview Team
Strictly speaking ISPs can still charge a cancellation fee, but if you're out of contract then it should reflect one month's payment or how many days are left to run before your next bill. A 14 or 30 day notification period is quite common in this industry.

But as part of the migration both the new and old ISP are supposed to send you a Notification of Transfer letter or email, which should also give you an opportunity to cancel a migration before the move becomes final.

http://www.ispreview.co.uk/index.php/2015/05/a-guide-to-switching-uk-broadband-and-phone-provider-after-june-2015.html

It's always worth checking for cancel / exit fees as some ISPs use this instead of charging a setup or activation fee. It's also easier for ISPs to take this approach than to calculate the exact amount of any outstanding balance.
 
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