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Accessing 'My Account' problems

krip2454

Casual Member
I cannot access my account from the Talktalk webpage as it tells me I have entered the wrong password. I have experienced this trouble before and it was never really resolved. The only reason I have to look at my account, is to check that my monthly payment has gone through. Nowadays, I just check my bank account.

When attempting to get an identity check, I enter my email address as asked and it tells me that I have not set up 'My Account', but when I try to do this, it tells me that I am already registered with my current email address and to log in using this address. But I cannot do that because it does not recognize my password and so we go around in circles.

Aaaarrgghhhh!!!:eek:
 

Mark.J

Administrator
Staff member
ISPreview Team
Ultimately this is one that only your ISP can fix, although if there's an option to reset your password then it might be worth trying that.
 
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